Refund policy

Baby & Family Product Returns

Effective Date: August 2026

At BABY BEANS LLC, we aim to provide a dependable and convenient shopping experience for every customer. If an eligible purchase does not meet your expectations, you may request a return according to the terms below.

Return Period

Return requests must be submitted within 30 days after the delivery date.

To qualify for a return, merchandise should:

  • Be unused and in its original condition
  • Remain clean and suitable for resale
  • Include original packaging where applicable
  • Include all original parts, accessories, and included materials
  • Not show signs of customer use, alteration, or damage
  • Be accompanied by valid order information

Items that do not meet these requirements may not qualify for a refund.

Hygiene & Safety Considerations

Certain baby, personal-use, and household products may have additional return restrictions due to hygiene and safety considerations.

Products that have been:

  • Used
  • Washed
  • Opened from a sealed hygiene package
  • Altered
  • Exposed to personal use

may not be eligible for return.

Any product-specific restrictions displayed on the applicable product page will apply.

Items Not Normally Eligible for Return

The following products may be excluded from standard returns:

  • Personalized or customized merchandise
  • Final-sale products
  • Clearance items
  • Gift cards
  • Used personal-care products
  • Products damaged through improper handling or use

Refund Processing

After a returned item is received, it will be inspected.

If the return is approved, the refund will be issued to the original payment method within 5–10 Business Days.

Your bank or payment provider may require additional processing time before the funds appear in your account.

Damaged or Incorrect Orders

If your order arrives damaged, defective, or different from what you purchased, please contact us within 7 days after delivery.

Please provide:

  • Order number
  • Description of the problem
  • Photos of the product
  • Photos of the shipping package

We will review the request and determine the appropriate resolution.

Return Shipping

Customers are responsible for standard return shipping costs unless the return is caused by an incorrect shipment, verified product defect, or damage occurring during transit.